Is someone watching over your network to keep it safe?
Our mission is to help our customers make sure their servers and PCs are always available, are secure from known vulnerabilities and deliver a good experience to end users. All engineers work diligently to assist you with your account and help you get the most out of your network.
At Petronella we understand service and support are essential. Petronella Computer Consultants' approach to support is an extension of our service commitmentÐto deliver the assistance you need, when you need it, so you can always be sure you are optimizing performance and staying secure. This is why we offer the NetPro Monitoring Service.
NetPro is a proprietary service offering, designed to increase the availability, reliability, and security of critical network systems. As we actively track the historical performance and monitor the real-time critical aspects of your systems we typically respond to and resolve issues before end-users are even aware there is a problem. By periodically reviewing performance data to historical trends, issues of system response and capacity can be addressed before they become critical. We monitor updates, upgrades and patches for most network devices and server based business applications. Each update is evaluated with respect to your particular system and you are advised of the recommended course of action. In this manner your systems remain up-to-date and inline with manufacturers recommendations.
The core of the NetPro service is a set of regularly scheduled preventative maintenance tasks, real-time system monitoring and proactive system updates. When your business is enrolled in NetPro you have a team of highly qualified Network Engineers following a prescribed plan to ensure your systems are functioning properly. Our comprehensive approach deals with the critical aspects of your system including backup/disaster recovery, anti-virus and network performance.
The NetPro system looks at dozens of system characteristics in real-time to ensure your network is functioning correctly. If your system fails to respond as expected or reacts outside of our predetermined system parameters, an alert is generated to our staff so we can take further action. As part of NetPro, we employ systems that allow us to remotely manage your monitored servers, routers and firewall as if we were actually present at your location. In many cases, issues can be resolved from our office without requiring the scheduling delay and drive time associated with a typical on-site response.
In the complexity of today's business environment where downtime can negatively impact productivity or profitability, keeping IT systems functional is of the highest importance. NetPro monitoring services are designed to offer the most current information about your IT systems and equipment availability, capacity constraints, overall web site performance and network traffic. Our monitoring services provide a comprehensive picture of how your environment is functioning and to give you peace of mind.
Our engineers review your network and servers on a periodic basis to scan for problems. If a problems arises suddenly, they are notified immediatley so that oftentimes we know about the problem before you do.
Combined with out preventative maintenace plan we can help you concentrate on you business, not on computers. NetPro gives you peace of mind that your network is configured correctly and performing properly so you can concentrate on your business and forget about the technology.
Call for details.
Depot or mail-in service is available!
1001 Pemberton Hill Road, Suite 101 Apex, NC 27502
Call now! 877 468-2721 e-mail:support@pccrdu.com
